When I first discovered kodak kiosks in your stores years ago, I was full of excitement. Finally, I could print out all the photos my heart desires at a somewhat decent price. My cravings to have printable photos be a part of instant satisfaction had come true at last!
What is the one thing better than me clicking a button on the kiosk in your store, then waiting as they slowly but surly print out image after image of memories I had collected? Doing it all from home!
There is not much more in life that I want in a one-hour photo pick up other than, let's say a thirty-minute photo pick up, but that isn't my concern here. My concern lies in the depths of your website's deception.
Let's take a moment to look at exhibit A:
As you can see, not only is there a special logo indicating FREE SAME DAY PICK UP, but below that icon, there is a statement that says my photos will be ready in "about in hour."
Now let's look at the MOST DECEPTIVE WORD I HAVE EVER HEARD!!!
A-B-O-U-T.
When you told me my pictures would be ready in "about an hour," did you mean that the printers were located on Mars, or that you would get around to printing them when you felt like it?
Maybe the amount of electricity used to print the photos makes employees a safety hazard for lightning storms, so the "about" implies it may take longer than an hour.
Perhaps an employee's interest in taking part in a ninja fight against tiny blood-sucking ninjas that are the protectors of the kiosk stop them from getting the job done in a timely manner.
Who know's what this "about" word actually means. Only the deceptive, manipulative, and unprofessional website developers and the president of CVS will know.
For know, let's take the time to check out exhibit B:
I should've known that the second sentence in this email was a trap and that I would never actually receive a separate email. When I received this email, I thought to myself, "How awesome is this!? I can continue running errands for 'about' an hour, and my phone will buzz me with an email from CVS when the time comes to pick up my pictures!"
WRONG.
Oh CVS, how you have betrayed me. Not only did I never receive this email, but upon arrival at the location of my pick up I learned that my order was never even processed.
Would you like to know more about why my photos were NEVER printed? Of course you do. I'm sure your number one priority revolves around satisfying customers' wants and needs. I am certain it has nothing to do with your desire to save money by skimping out on customers and LYING TO THEIR FACES. It's a good thing I am trying to see the best in your company (I say this with mild sarcasm).
I suppose I never stated why my photos were not ready for pick up when I showed up more than an hour later because I never received an email confirming that they were ready. The reason is that too many people were not coming to pick up their orders, so paper and company money was being wasted.
With that being said, I don't care. It is not my fault that other people chose not to pick up their photos. It is not my fault that YOU made it an option to either pay online or pay at the time of pickup. It is also not my fault that you made the decision to CONTINUE to give me the option for a "one-hour pick up" where my photos would be ready in "about" an hour.
In conclusion, I accept your apology in advance.
Sincerely,
Disgruntled customer who just gave you a burn.
PS: Would you like some ice for that?
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