Have you ever spent an evening in a restaurant were everything seemed to go wrong? The food was wrong, the waiter was wrong, everything was wrong, wrong, wrong!
Let me tell you all about an incident I had with my friends last Sunday at BJ's Brewery in San Rafael. It was my friend's 21st birthday and to celebrate, we decided to head out to BJ's for some happy hour drinks and appetizers, as well as an actual meal. First, let me take a step back to the phone conversation my friend had with the woman who answered the call to take down our name and reservation.
Woman: Hello, this is BJ's Blah Blah Blah.
Friend: Hi I wanted to make a reservation for tonight at 6:30pm for a party of 9.
Woman: 9? Did you say 9 people?
Friend: Yes, I did.
Woman: *huffs and puffs and sighs* Well.........*long pause*.........That's a lot of people for a dinner reservation. Especially at 630pm.
Friend: Soooooo, do we need to reschedule for a later time tonight?
Woman: Well.............that's just a lot of people. I'm going to need to clear this with my manager first. Hold on.
*5 minutes later*
Woman: Hello? Yeah, We can fit you in at 630pm, but it's going to be a busy night.
Friend: Well...ok. We are still coming.
Woman: Ok, *distasteful tone* see you then. *sighs and hangs up*
Ok, so I think we can all agree that this employee could use a few tips on proper phone etiquette.
Anyways, we blew off her bitchy attitude and went out for the day. As time wore on, we headed out to the brewery to enjoy one another's company while sipping on Wild Berry Mojitos and beer.
Unfortunately, our experience was less than enjoyable. Actually, I am reconsidering ever going to that specific location again.
Our waiter approaches us, only gives us waters for half the table, then disappears for about 15 minutes. Realizing he might be busy, we let him off the hook since we were still trying to decide what happy hour drinks and appetizers we wanted to buy.
As a disclaimer, I was at this restaurant the week before and sat at the exact same table. It was happy hour and even though we were not sitting at the bar, we were still able to order from the happy hour menu. This time, our waiter told us that he couldn't give it to us because we were not at the bar!
What the heck is this nonsense! Why are these employees never on the same page!?
After this waiter consults with his manager, he is cleared to give me the happy hour menus.
We asked to each have separate checks, then proceed to order our drinks and ONE spinach and artichoke dip appetizer. Twenty-five minutes later our drinks arrive and he takes our order for our meals. We go around the table ordering, with two people sharing a meal. Two of us ordered burgers to be cooked medium and one burger had added bacon.
Thirty minutes later, our food arrives. The burgers are cooked so well done that I am pretty sure they set it on fire and forgot about it. Also, the bacon on the burger wasn't cooked! The pig was still oinking!
We held our tongue because service was already slacking. We ate our meal in near silence and when we finished we waited for our dessert menu. Instead, he brought us the check and didn't even ask us about dessert! The only reason I was still there is so I could eat that damn pizooki!
We kindly corrected him, he brought us the menus, we ordered, we ate, then we waited for our separate checks.
Unfortunately, when our waiter came back, he did not have separate checks for us. He did, however, tell us that our ordering was "too" confusing for him. Instead, he had us each write down what we ordered on a piece of paper, then hand the paper back to him. While reviewing the check, we ale discovered that he charged us for regular priced appetizers instead of the happy hour price and continued to claim that this was what we ordered. THEN, this fool spent another 30 minutes attempting to split the checks.